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Northwind

E-commerce

Industry
E-commerce
Size
40 employees
Region
Toronto, CA

Bounce rate

−92%

Cost saved

$11k/mo

Reputation

Restored

Customer story

Northwind paid off email validation in three days

Pre-send validation on cold acquisition lists dropped bounce rate by 92% and saved $11k in monthly costs.

Challenge

Northwind acquires email through paid partners. Roughly 5.2% of those addresses were invalid or risky at the time of upload, but the team only found out via bounces — too late to protect domain reputation.

Solution

Pre-send validation hook in front of /mail/send. Every cold address gets the 7-check verdict before it costs them a send. Addresses flagged spam-trap or catch-all-risky are routed to a quarantine list.

Outcome

Bounce rate dropped from 5.2% to 0.4%. The Spamhaus listing they had been fighting cleared in under a week. Roughly $11k a month in wasted sends recovered.

The validation engine paid for itself in three days. Our bounce rate is now under 0.5% on cold lists.
Daniel Reyes · Head of Growth, Northwind

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