Pivot Labs
Fintech
- Industry
- Fintech
- Size
- 18 employees
- Region
- London, UK
Deliv. visibility
Real-time
Inbox placement
99.1%
Time to debug
−80%
Customer story
Reputation dashboards changed how Pivot Labs ships email
Per-IP postmaster scores stream into the engineering Slack daily. Anyone shipping a new campaign sees the impact within minutes.
Challenge
Pivot Labs sends KYC-related transactional email plus weekly product updates. As a fintech, any deliverability incident is a compliance incident. They needed real-time visibility, not weekly reports.
Solution
Inbox OSS webhook integration into their Slack pipes every postmaster score change, every blocklist appearance, and every IP reputation tier change directly into the engineering channel.
Outcome
Time to detect a deliverability issue dropped from days to minutes. Two near-miss incidents caught before they affected customers.
“Finally an email platform that doesn't treat me like a deliverability rookie. The reputation dashboards are unmatched.”
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